Shipping policy

Shipping Policy

Thank you for shopping with Bianca Da Silva. This Shipping Policy outlines how digital products, physical products and services are delivered.

Physical Products

Our physical products include printed books, planners and journals.

Shipping Within South Africa

We currently ship physical products throughout South Africa.

  • Estimated delivery time: 3–5 business days from the date your order is dispatched.
  • Delivery times are estimates and may vary depending on your location, public holidays or courier delays.

Once your order has been dispatched, you may receive shipping confirmation and tracking information where available.

Shipping Costs

Shipping costs are calculated at checkout and are based on your delivery location and selected shipping method.

Digital Products

Our digital resources include downloadable guides, planners and journals.

Once your payment has been successfully processed, your digital product will be available immediately.

You will receive access via the download page and/or a confirmation email containing your download link.

If you do not receive your digital product, please check your spam or junk folder before contacting us.

Services

Our services include:

  • Founder Advisory
  • Brand & Sourcing Accelerator™
  • SL Sourcing
  • Strategy Calls
  • Consulting Services

Delivery timelines for services vary depending on the specific service purchased.

After your purchase, we will contact you (where applicable) to arrange onboarding, scheduling or the next steps. Estimated commencement dates and timelines will be communicated during this process.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • High order volumes
  • Other unforeseen events

We appreciate your patience should any delays arise.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Parcels

If your physical order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible.

Where applicable, we will work with our courier partner to investigate and resolve the issue.

Please refer to our Refund & Returns Policy for information regarding damaged products and eligible refunds or replacements.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us using the details provided on our Contact page.