Refund policy

Refund & Returns Policy

At Bianca Da Silva, we are committed to providing high-quality services and resources. Please read our Refund & Returns Policy carefully before making a purchase.

Services

Our services include, but are not limited to:

  • Founder Advisory
  • Brand & Sourcing Accelerator™
  • SL Sourcing
  • Strategy Calls
  • Consulting Services

Due to the time, expertise and resources allocated to each client, all service purchases are final.

We do not offer refunds, cancellations or credits for any services once payment has been made.

If you need to reschedule a booked session, please contact us as soon as possible. Rescheduling requests are considered at our discretion.

Digital Products

Our digital resources include downloadable products such as:

  • The Retail Buyer's Playbook™ (Digital)
  • The Sourcing Planner™ (Digital)
  • Founder Manifestation Journal™ (Digital)
  • Any downloadable templates, guides or digital resources

As digital products are delivered instantly and cannot be returned, all digital product purchases are non-refundable and non-exchangeable.

Please ensure you have selected the correct product before completing your purchase.

Physical Products

Our physical products include printed books, planners and journals.

If your order arrives damaged or defective, you may request a replacement or refund within 30 days of receiving your order.

To be eligible, you must:

  • Contact us within 30 days of delivery.
  • Provide your order number.
  • Provide clear photographs showing the damage or defect.
  • Return the product if requested.

Once your claim has been reviewed and approved, we will arrange either:

  • A replacement product; or
  • A full refund to your original payment method.

We do not offer refunds or exchanges for:

  • Normal wear and tear
  • Damage caused after delivery
  • Change of mind
  • Incorrect orders placed by the customer

Damaged or Incorrect Orders

If you receive the wrong item or your order is damaged during shipping, please contact us within 30 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding this policy or wish to request a refund or replacement for an eligible physical product, please contact us through the details provided on our Contact page.